State of the Postal Service Part 1

Information provided by the US Postal Service:

This recession has been particularly cruel to the postal service, already battered by the popularity of e-mail. Total mail volume is declining and just Last year we saw the biggest decline in mail since the Depression: volume fell by 4.5%, or about 9 billion pieces.

The postal service continues to loose volume in it’s largest, most profitable segment: First class mail. The postal service ended the 2008 fiscal year with a $2.8 billion loss, and the next two years may well be worse.

In response to the continuing decline in mail volume and revenue, the Postal Service has taken unprecedented steps over the past decade to reduce cost in areas within its control, including cost reductions totaling $12 billion in the past four fiscal years. The Postal Service has already identified and is pursuing a number of needed legislative changes that would help to return it to solvency.

Actions have been taken across the board to address the financial situation including: Work hour reductions, distribution compression, national distribution center realignment, facility optimization, equipment optimization and restructuring efforts.

The Postal Service is also undertaking, or has proposed, a number of additional steps to help it achieve the cost savings necessary to restore financial solvency. With respect to its delivery network, the Postal Service has and continues to aggressively pursue an optimization initiative that has led to fewer delivery routes, despite the growth in delivery points, along with more efficient usage of vehicles and fuel. In addition, the Postal service has urged Congress to allow 5-day delivery, an essential step in right-sizing the delivery network to reflect the fact that the Postal Service is now delivering a decreasing amount of mail to an ever-expanding number of delivery points.

The Postal Service is also closely examining its retail network, to identify opportunities where postal-operated facilities can be consolidated or replaced with alternate access channels that are both more cost-effective and provide greater access and more convenience for customers. The first step in this process was recently taken by the identification of approximately 3,700 retail facilities that will be studied for possible closure or conversion to contract postal services.
The Postal Service is also moving forward with efforts to streamline its mail processing network.

Currently, the Postal Service has over 500 facilities where mail is processed. Because of the decline in mail volume, referenced above, and the change in mail mix that has led to fewer pieces of mail requiring end-to-end processing, efforts are underway to continue to optimize this network using Area Mail Processing studies and other consolidation initiatives. We anticipate reducing transportation miles and costs and reducing the number of processing facilities to below 200.

Continue to State of the Postal Service Part 2

U.S. Postal Service wants you to use QR Codes

From humble beginnings to one of the nation’s foremost innovators in direct mail tracking and data-driven direct mail , CSG Direct Mail is a local business making big waves. With decades in Database Marketing experience, CSG Direct Mail has a long history of creating innovative new direct mail marketing programs including their new QR code promotion.

Quick Response codes (aka QR codes) are barcodes primarily used by smartphone users to get more information on the product or service being advertised. The camera portion of the phone reads the barcode and acts on the information placed within it. A QR code can contain 4,296 Alphanumeric characters and usually takes the user to a web page that has more actionable functions like order processing and data collection.The barcodes can drive personalized landing pages, shopping cart functions, automated social networking and any other functions coded in the web pages themselves. You could also direct them to phone numbers since they are already being scanned by phones.

Direct mail QR codes add a new dimension of interaction and is the least expensive new technology being used today. All you need is a QR code reader app for your smartphone to scan them. Check your phone’s app store for a QR code reader app that works best for you.CSGDirectMail,alongwiththe U.S.Postal Service, is helping spread the use of QR codes by offering a 3% discount on all mailable pieces which include a QR code throughout the month of August.

Scan the QR code above with a smart phone to receive a special offer from CSG Direct Mail!
For more information visit: http://www.csgdirectmail.com

Direct Mail app

CSG Direct is most famous for innovations in direct mail tracking and the 1st Direct Mail Smartphone app to market. We are a Direct Mail Marketing and Digital Printing company with deep roots in barcodes and tracking.  Our Direct Mail app is Amazing!

DirectMail-Iphone

CSG Direct Mail app

When you have to work with less, you need a vendor that brings more to the table. We continue to redefine what people expect from their direct mail vendors. We are the direct mail business model of the future and The Greatest Value in Direct Mail.

You deserve live job tracking, piece tracking and the highest level of accountability in the palm of your hands and available for whenever you are questioned about your work.

iTunes app link

LIVE PROJECT TRACKING

Have all project details at your fingertips.  Is it printing? Maybe it’s being folded? Did they receive the mailing list? Did it go out yet? When is it going out? Active marketers juggle lots of details and there is no standardized way to tell how well a project is going or why it is taking so long.
Until Now!

No more making phone calls every day, leaving messages and waiting for callbacks.

Direct Mail Cloud Based Services

With a complete Red Light / Green Light system you know if we are waiting on you or if the project is moving as planned. You get live access to the status of each project updated directly from our production floor as the project progresses.  You deserve a high level of accountability from the direct mail industry and we are leading the industry with unmatched minute-by-minute accountability.

USPS CONFIRM

After we complete your mailing and it is delivered to the US Postal Service the accountability goes to the next level.  Our Direct Mail app offers live feedback from all the US Mail sorting equipment across the country so you can tell when it is actually getting delivered. You get unprecedented accountability on the U.S. Mail delivery.

HISTORICAL DETAILS

Look-up past projects to get full audited details on postage, pieces, processing and final delivery timing.  See how long it took to get delivered and then adjust your next mailing for greater success. This is just one way we help you get Better Results Fast.

INTERACTIVE MAPS

Interactive Google Maps show the areas you targeted in your mailing. Zoom in-out and touch any zip-code to see how many pieces you mailed. This is a direct mail cloud service that our customers use and enjoy on the fly, in their hands and available 24/7.

CUSTOMER LOOKUP

Customer Lookup inside the US Postal Service nationwide mail stream is the holy grail for the direct mail industry and we invented it. Using your own customer ID numbers you can find the mailing you have sent them and then see the route, dates and times of the entire delivery process mapped out in interactive Google maps. We Dream Big!

All of this is available only at CSG Direct Mail and live on your smartphone.

iPhone Direct Mail app

iPhone Direct Mail app

CUSTOMERS GET THIS SERVICE FREE AND YOU DESERVE IT!

Tracking Results

Tracking Direct Mail Results

Tracking Direct Mail

Direct Mail is one of the most track-able and accountable forms of marketing today. The science and art of direct mail is the ability to test variables, track the results and adjust a campaign based on what you learn.  Only database driven marketing like direct mail has this valuable feature.

We’re constantly tracking:

  • Mailed Pieces
  • Intelligent Mail Barcodes
  • Mail Piece Delivery Times
  • Mail Piece Delivery Routes
  • QR Code Activity
  • Customer Logins and Uploads
  • Driving Directions usage
  • Duplicate Records
  • Changes of Address
  • Clicks, Scans and Exposure
  • Live Job Production flow
  • Postage and Service costs

TRACKING PORTAL

Login 24/7 for live details and tracking on all your projects.
Reports include:

  • LIVE Jobs
  • Job History
  • Postage Calculator
  • Bonus Bucks
  • Mail Piece Tracking and more

Our systems send detailed full job reports in daily or weekly emails. When each project is completed an email is sent summarizing details. Mailing projects get emailed live links to interactive maps of geographical areas targeted and the live USPS delivery data.

Our Portal first launched in 1999 and has since become an important part of our many Direct Mail Cloud Services.

Tracking Map

Tracking Map - iPhone

Tracking Map

Tracking Map - Top Zips

Tracking Map

Tracking Map - USPS

 

 

 

 

BONUS BUCKS

Track all the bonus bucks you earn in the CSG Direct Bonus Bucks program.  “Bonus Bucks” is our customer rewards program.  You earn a series of different bonuses based on the type of programs you took advantage of at CSG Direct Mail.

Our customers have earned over $50,000 in Bonus Bucks over the last year and they are redeemable up to $1000 per month at a time.  This is a real valuable program and our clients use them for free mailings and digital printing services all year long.

INTELLIGENT MAIL BARCODES

Intelligent Mail Barcodes (IMB) are the newest USPS Barcode that combines US Postnet and Planet Code Barcodes. CSG Direct is a Full Service Intelligent Mail Barcode with Confirm provider and leads the industry with some of the newest IMB innovations.

CSG Direct US Mail Tracking Systems track every single piece of direct mail you send with simple look-ups using your in-house customer account numbers.

Apple Approves CSG Direct Mail 2.0

The only Direct Mail App in the iTunes store just got approval on the 2.0 Version.

CSG Direct Mail app in iTunes app store

Direct Mail for your smartphone

This is a very exciting Direct Mail update for us and the industry as a whole. In this update we have added summary graphs for postage and service expenses so you can manage your costs.

We have made this version Full Service IMB Compatible and we also added multiple plant tracking which is a perfect fit to our multiple customer location tracking.

Welcome to the Direct Mail Cloud!

CSG Direct Mail is available in the iTunes app store

Main New Features…

EXPENSE REPORT:  View a monthly, quarterly or annual expense report on all postage and service costs.  Quickly match your sales for each month to the direct mail campaigns that created that success. Track the number of pieces of mail you send each month and more.

FULL SERVICE IMB:  The Postal Service is quickly separating the men from the boys with the Full Service IMB vs Postnet, Planet Codes and Standard IMB Services.  Add to that USPS Confirm and ACS services and you better have your game together.

We Do!

MULTIPLE PLANT TRACKING:  With our own Print and Mail Project Tracking tied directly together with our mailpiece IMB and USPS Confirm tracking we needed to accommodate mail locations from plants all over the country. The primary reason was to support our expansion to our second plant in Las Vegas but we built it so we can now add locations easily.

CUSTOMER MUTLI TRACKING:  Some of our customers have multiple stores, multiple casinos or multiple locations in general all managing direct mail campaigns. Now you can manage all your locations on your smartphone or iPad at the same time.  Find out who is kicking butt and who is getting their butts kicked.  See who is on schedule and who needs additional support.

We put you in the drivers seat with all the technology wrapped up in easy to use tools, with just the information you need, placed right at your fingertips.

We are CSG Direct Mail.
Better Results Fast

We are your print and mail partners and The Greatest Value in Direct Mail

CSG Direct Mail app US Mail Tracking at PCC

The Northern Nevada Postal Customer Council Direct Mail vendor fair took place last Friday, the 19th of November; at the Atlantis Casino Resort in Reno Nevada.

This was Reno’s first direct mail vendor fair in a very long time as the new PCC board is revamping the local chapter.  The PCC used to be held in the state capital of Carson City but has since moved to Reno since it is the SCF and the main BMEU for the region.

Direct Mail Booth

CSG Direct was there (of course) to show off lots of our current technologies and direct mailing innovations. We brought samples of our variable data personalized printing, dimensional or textured printing, personalized 2d barcodes, Intelligent Mail Barcodes and of course our direct mail tracking application CSG DIRECT MAIL.

We had hoped to bring samples of our newest variable personalized digital mapping for direct mail printing but they were not ready in time, so we’ll save those for another day. We didn’t really need the variable maps though, since our direct mail application on the iPad stole the show.

We brought two iPads so we could show many as many people as possible as the crowds gathered around our booth. Michael Hemphill jokingly declared, “We come from the future” as he proudly demonstrated his newest US Mail Tracking innovations.

Direct Mail for iPhone v1.2 Released

Direct Mail for iPhone v1.2 Released

After the launch of CSG Direct Mail for iPhone in April we received a lot of feedback about the features you crave most.  So we went back to the data lab and built them!! Pivoting around our US Mail Tracking datasets some really robust features were born.

iPhone      Customer Lookup

With the release of Version 1.2 we have added CUSTOMER LOOKUP.

This is a very unique feature where you can look up your own customers based on your own inhouse account numbers or player id’s.

Once you have found the client you are looking for you can see instantly which mailings you have sent him in the last 90 days.

Then select one of those mailings and you will see the actual piece tracking from our tracking system.

We display the dates times and locations of every time the US Postal Service processed your mailpiece anywhere in the country.

US Mail Tracking    Map

This is direct live feedback about the path that individual mailpiece took to get to your client with dates and times from each stop along the way.

I have never been so excited about ANY postal related service I have ever seen created in 20 years.

This is the evolution of mail.

Look Smart, be in control and have all your direct mail information at your fingertips. You are now prepared for those crazy questions you know you are going to be asked.

How many times have you been in a meeting and someone told you that somebody didn’t receive their mailpiece?   Plenty!

Now you can look them up without getting up.Direct Mail for  iPhone

This tool answers all those common daily questions you have never had answers to before.

Find CSG DIRECT MAIL in the iPhone app store and we have Android and Palm mobile versions as well.  Best of all, it’s free to our customers.

Consider switching to CSG Direct today, The Greatest Value in Direct Mail

US Mail Tracking

It has been over a year now since we designed our first tools for US Mail Tracking using the US Postal Services Confirm Services. The US Postal Service got the ball rolling with the new Intelligent Mail Barcodes and we ran with it to create some of the nations most innovative US Mail Tracking Tools to-date.

Today we launched a website that takes this innovation even further. www.trackdirectmail.com is the launch of what will become the nations most publicly accessible US Mail Tracking tools in the nation.

At Trackdirectmail.com you can demo the live mapping tools that are incorporated into CSG Direct’s Direct Mail Portal for live project tracking. You can also directly track any Live tracking numbers that CSG Direct has assigned for your mailpieces.

Last but not least, We have also launched our 3rd and most impressive US Mail Tracking Widget.

With this US Mail Tracking widget you can have IMB based direct mail tracking embedded into any website in the country. This takes direct mail tracking to the next level.

If you would like US Mail Tracking embedded into your website or if you would like to be one of our additional beta sites just contact me and we can arrange it.

Direct Mail Project Tracking Online 24/7


CSG Direct has been the pioneer in online transparency for your mailings. How many times have you called to see if your mailing went out and you just knew they were stretching the truth?

Well, if you do a great job and can handle the rigors of the tight deadlines and high quality demands of the gaming industry, then why not put it all online where customers can see every step and track every detail of their project?

This is a prime example of why some mailshops will be closing. It is 2009 already.  Websites are not new.  Why is it that mailshops all over the country have not adopted this idea? Heck, we’re the data genius industry, right?  I wonder.

We have had live access for our customers since 1999.
We pioneered this idea and we haven’t stopped there.

Unfortunately, it is going to take many vendors over 10 years to catch up with all the new stuff we have coming out. Our pricing is already very competitive and we are creating the new business model – not following it.

This is all part of the industry rebirth I have been mentioning.

US Mail Tracking – aka Bulk Mail Tracking

Haven’t you always wished you could see inside the mail system and figure out where your mailpieces were?

Here’s where we hit the rocket boosters!

CSG Direct, Inc has America’s first public direct mail tracking system in the countryWHAT? you say.

This is a dream decades in the making and just another example of why we should be on your team. Isn’t this the kind of tool you need or deserve to do your job right?

This is a revolution! But it’s ready for you right now.

Our proprietary process converts USPS tracking gobbledeygook into very easily searchable reports using your very familiar customer account numbers. A revolution!

It’s called TrackDirectMail.com and is only available here at CSG Direct, Inc. (24/7 of course).

You’ve really got to see this in action to see the dream come to life.